Student Grievance Escalation

From JUNO Wiki
Revision as of 12:36, 7 October 2019 by Rituja.pardeshi (talk | contribs) (Path)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Student Grievance Escalation

Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance, add their comments and shall get it resolved.

Roles

Staff Login(Grievance In-charge Login), Student Login

Path

Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> New Application

Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application

Student >> Communication >> Grievance >> Complaint History

Inputs Needed

  • Complaint/Grievances details

Functionality

1) Register Complaint

  • Allocated authority can register complaint for raised grievances.
  • Priority can be set for raised complaint.
  • Once complaint is raised the grievance is moved to In process application.

2) Add Comments

  • Allocated authority can write their comments on raised grievance.
  • The same comments shall be visible from student login.

Step by step

Follow Below mentioned steps
  • Authorities Job Tray


Gr10.png
  • List of Grievances


Gr2.png
  • Add Comments


Gr3.png


  • Register complaint on raised Grievances


Gr4.png


  • Grievances in process


Gr6.png
  • Grievance status from student login


Gr6gr7.png
  • Student can view authority's comment on Grievances


Gr7.png