Complaint Escalation

Students raised issue shall be approved or rejected by concerned authority or hostel admin. Post approving an complaint the authority or hostel admin can escalate the ticket to concerned authority who shall attend and resolve the complaint. Comments on complaint can be given and the tracking status shall be visible to student as well.

Roles

Hostel Admin, Student Login

Path

Hostel Admin Login >> Hostel Management >> Room Infrastructure Complaint >> Approve

OR

Student Login >> Facilities >> Hostel >> Room Complaint and Maintenance

Inputs Needed

Room Name

Functionality

1) Escalate Complaint

Approving authority can escalate the complaint to concerned authority.
Escalation of complaint and resolution status shall be maintained.

2) Complaint Status

Hostel admin can put their relevant comments while escalating complaint.
Updated status on complaint shall be visible to student.

Step by step

Follow Below mentioned steps

Approved Complaint

Escalate Complaint

Complaint Status at Student End

Complaint Escalation

Contents