Difference between revisions of "Employee Grievance Escalation"
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== ''' Roles ''' == | == ''' Roles ''' == | ||
| − | Staff Login(In-charge Login), Faculty Login, Staff Login | + | Staff Login(Grievance In-charge Login), Faculty Login, Staff Login |
== ''' Path ''' == | == ''' Path ''' == | ||
| − | Staff Login >> Personal >> Feedback Grievances >> New Application | + | Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> New Application |
| − | Staff Login >> Personal >> Feedback Grievances >> In Process Application | + | Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application |
Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History | Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History | ||
| Line 24: | Line 24: | ||
* Priority can be set for raised complaint. | * Priority can be set for raised complaint. | ||
* Once complaint is raised the grievance is moved to In process application. | * Once complaint is raised the grievance is moved to In process application. | ||
| + | * From staff login the status for grievance will change to In progress. | ||
2) <b>Add Comments</b> | 2) <b>Add Comments</b> | ||
| Line 33: | Line 34: | ||
* Allocated authority can reject raised grievance. | * Allocated authority can reject raised grievance. | ||
| − | * | + | * From staff login the status for grievance will change to Rejected. |
== '''Step by step''' == | == '''Step by step''' == | ||
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* Authorities Job Tray | * Authorities Job Tray | ||
| + | |||
[[File:Gr11.png|border|center|frameless|750x750px]] | [[File:Gr11.png|border|center|frameless|750x750px]] | ||
| + | |||
* List of Grievances | * List of Grievances | ||
| + | |||
[[File:Grr2.png|border|center|frameless|750x750px]] | [[File:Grr2.png|border|center|frameless|750x750px]] | ||
* Add Comments | * Add Comments | ||
| + | |||
[[File:Grr56.png|border|center|frameless|529x529px]] | [[File:Grr56.png|border|center|frameless|529x529px]] | ||
| + | |||
* Set Priority | * Set Priority | ||
| + | |||
[[File:Prio.png|border|center|frameless|750x750px]] | [[File:Prio.png|border|center|frameless|750x750px]] | ||
| + | |||
* Register complaint on raised Grievances | * Register complaint on raised Grievances | ||
| + | |||
[[File:Imagett.png|border|center|frameless|560x560px]] | [[File:Imagett.png|border|center|frameless|560x560px]] | ||
* Grievances in process | * Grievances in process | ||
| + | |||
[[File:Imagerr.png|border|center|frameless|750x750px]] | [[File:Imagerr.png|border|center|frameless|750x750px]] | ||
| + | |||
* Reject Grievance | * Reject Grievance | ||
| + | |||
[[File:Imagess.png|border|center|frameless|750x750px]] | [[File:Imagess.png|border|center|frameless|750x750px]] | ||
| + | |||
* Add Grievance to Committee Agenda | * Add Grievance to Committee Agenda | ||
| + | |||
[[File:T1.png|border|center|frameless|750x750px]] | [[File:T1.png|border|center|frameless|750x750px]] | ||
| − | * Grievance status from staff login :- In | + | |
| + | * Grievance status from staff login :- In Progress | ||
| + | |||
[[File:Griev.png|border|center|frameless|750x750px]] | [[File:Griev.png|border|center|frameless|750x750px]] | ||
| + | |||
* Grievance status from staff login :- Rejected | * Grievance status from staff login :- Rejected | ||
| + | |||
[[File:Imagedd.png|border|center|frameless|750x750px]] | [[File:Imagedd.png|border|center|frameless|750x750px]] | ||
| + | |||
* Staff can view authority's comment on Grievances | * Staff can view authority's comment on Grievances | ||
| + | |||
[[File:Griv.png|border|center|frameless|750x750px]] | [[File:Griv.png|border|center|frameless|750x750px]] | ||
Latest revision as of 12:35, 7 October 2019
Contents
Employee Grievance Escalation
Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance or reject the same. Authority can add their comments and shall get it resolved.
Roles
Staff Login(Grievance In-charge Login), Faculty Login, Staff Login
Path
Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> New Application
Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application
Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History
Staff Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History
Inputs Needed
- Complaint/Grievances details
Functionality
1) Register Complaint
- Allocated authority can register complaint for raised grievances.
- Priority can be set for raised complaint.
- Once complaint is raised the grievance is moved to In process application.
- From staff login the status for grievance will change to In progress.
2) Add Comments
- Allocated authority can write their comments on raised grievance.
- The same comments shall be visible from staff login.
3) Reject Grievance
- Allocated authority can reject raised grievance.
- From staff login the status for grievance will change to Rejected.
Step by step
Follow Below mentioned steps
- Authorities Job Tray
- List of Grievances
- Add Comments
- Set Priority
- Register complaint on raised Grievances
- Grievances in process
- Reject Grievance
- Add Grievance to Committee Agenda
- Grievance status from staff login :- In Progress
- Grievance status from staff login :- Rejected
- Staff can view authority's comment on Grievances
