Difference between revisions of "Employee Grievance Resolution and Closure"
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| − | == ''' Employee Grievance Resolution''' == | + | == ''' Employee Grievance Resolution and Closure''' == |
Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than take action on registered complaint and get it resolved. Once resolved the grievance can be closed by specifying details and closure date. | Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than take action on registered complaint and get it resolved. Once resolved the grievance can be closed by specifying details and closure date. | ||
== ''' Roles ''' == | == ''' Roles ''' == | ||
| − | Staff Login(In-charge Login), Faculty Login, Staff Login | + | Staff Login(Grievance In-charge Login), Faculty Login, Staff Login |
== ''' Path ''' == | == ''' Path ''' == | ||
| − | Staff Login >> Personal >> Feedback Grievances >> In Process Application | + | Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application |
| + | |||
| + | Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> Completed Application | ||
Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History | Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History | ||
| Line 27: | Line 29: | ||
* Once grievance is resolved the closing date can be defined for same. | * Once grievance is resolved the closing date can be defined for same. | ||
* Authority can specify details or description for closure of grievance or compliant. | * Authority can specify details or description for closure of grievance or compliant. | ||
| + | * Once grievance is closed the status for same shall change to completed. | ||
== '''Step by step''' == | == '''Step by step''' == | ||
Follow Below mentioned steps | Follow Below mentioned steps | ||
| − | * List of | + | * List of grievances in process |
| + | |||
[[File:Inprogress.png|border|center|frameless|750x750px]] | [[File:Inprogress.png|border|center|frameless|750x750px]] | ||
| − | * Final | + | |
| + | * Final comments on raised grievance | ||
| + | |||
[[File:Comment.png|border|center|frameless|554x554px]] | [[File:Comment.png|border|center|frameless|554x554px]] | ||
| − | * Define | + | * Define closing date |
| + | |||
[[File:Imagec.png|border|center|frameless|750x750px]] | [[File:Imagec.png|border|center|frameless|750x750px]] | ||
| − | * Enter | + | |
| + | |||
| + | * Enter details with closing date | ||
| + | |||
[[File:Imagezzz.png|center|frameless|700x700px]] | [[File:Imagezzz.png|center|frameless|700x700px]] | ||
| − | * Completed | + | |
| + | |||
| + | * Completed grievances | ||
| + | |||
[[File:Closure.png|border|center|frameless|750x750px]] | [[File:Closure.png|border|center|frameless|750x750px]] | ||
| − | * Staff can view authority's comment on | + | |
| + | |||
| + | * Staff can view authority's comment on grievances | ||
| + | |||
[[File:Imagefff.png|border|center|frameless|750x750px]] | [[File:Imagefff.png|border|center|frameless|750x750px]] | ||
| − | * From staff login | + | |
| + | |||
| + | * From staff login grievance status :- Completed | ||
| + | |||
[[File:Oo.png|border|center|frameless|750x750px]] | [[File:Oo.png|border|center|frameless|750x750px]] | ||
Latest revision as of 12:38, 7 October 2019
Contents
Employee Grievance Resolution and Closure
Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than take action on registered complaint and get it resolved. Once resolved the grievance can be closed by specifying details and closure date.
Roles
Staff Login(Grievance In-charge Login), Faculty Login, Staff Login
Path
Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application
Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> Completed Application
Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History
Staff Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History
Inputs Needed
- Complaint/Grievances details
Functionality
1) In process application list
- Authority can view the list of registered complaint in progress.
- After getting grievance resolved authority can add final comment.
2) Set Closing Date
- Once grievance is resolved the closing date can be defined for same.
- Authority can specify details or description for closure of grievance or compliant.
- Once grievance is closed the status for same shall change to completed.
Step by step
Follow Below mentioned steps
- List of grievances in process
- Final comments on raised grievance
- Define closing date
- Enter details with closing date
- Completed grievances
- Staff can view authority's comment on grievances
- From staff login grievance status :- Completed
