Complaint Escalation
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Revision as of 12:29, 14 October 2019 by Rituja.pardeshi (talk | contribs) (Created page with "== '''Complaint Escalation''' == Students raised issue shall be approved or rejected by concerned authority or hostel admin. Post approving an complaint the authority or hoste...")
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Complaint Escalation
Students raised issue shall be approved or rejected by concerned authority or hostel admin. Post approving an complaint the authority or hostel admin can escalate the ticket to concerned authority who shall attend and resolve the complaint. Comments on complaint can be given and the tracking status shall be visible to student as well.
Roles
Hostel Admin, Student Login
Path
Hostel Admin Login >> Hostel Management >> Room Infrastructure Complaint >> Approve
OR
Student Login >> Facilities >> Hostel >> Room Complaint and Maintenance
Inputs Needed
- Room Name
- Complaint Type
- Complaint Reason
Functionality
1) Escalate Complaint
2) Complaint Status
- Hostel admin can put their relevant comments while escalating complaint.
- Updated status on complaint shall be visible to student.
Step by step
Follow Below mentioned steps
- Register Complaint
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- Initial Configuration
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- Basic Structure Creation
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- Employee Profile Data Template
- Initial Configuration FAQ
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- Admission
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- Academics
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- Learning Management System(LMS)
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- Synopsis
- Defining Research Project
- Creating Evaluation Parameter
- Project Guide Configuration
- Synopsis Configuration
- Submission of Synopsis by Student
- Synopsis Approval by Guide
- Synopsis Approval by HOD
- Synopsis Approval by Thesis Department
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- Email Alerts to referee
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- Colloquium
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- Finance
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- Salary Configuration
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- HR
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- Call for GD/PI
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- Service Book
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- Muster
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- Employee Worktime
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- Biometric Devices
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- Input for Salary Calculation
- Leave Deductions
- Late coming and Early going
- Consolidated Attendance Report
- Muster Incomplete Task
- Missed Punch Request
- Request for waive off short day
- Leave
- Salary
- Salary Configuration
- Employee Salary Parameter Mapping
- Employee Salary Adjustments
- TDS Configuration
- TDS Calculation
- Salary Calculations
- Leave Availing Rules
- Arrears Configuration
- Arrears Calculation
- Employee Account Details
- Employee Salary Payable
- Employee Salary Transfer
- Visiting Faculty Payable
- PF
- ESIC
- Insurance
- Gratuity
- Leave Encashment
- LTA
- Medical Reimbursement
- Monthly Reports
- Yearly Reports
- CTC
- FnF
- Employee Profile
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- Medical Details
- Qualification
- Subject Taught
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- Conference/Seminar/Conclave
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- Skill Upgradations
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- Significant Achievement
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- Appointment Status
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- Foreign Collaboration
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- Appraisal
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- HR FAQ
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- Procurement and Stores
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- Infrastructure
- Maintenance
- Stock
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- Dead Stock Configuration
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- Internal Maintenance Report
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- Stock Reports
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- Inventory
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- Abbreviations
- Add Vendor
- Vendor Registration Configuration
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- Vendor Feedback
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- Purchase Authority
- Signature Authority
- Purchase Requisitions
- Generate Requisition
- Generate Purchase Order Without RFQ
- Request for Quotations
- Add Quotation
- Quotation Opening
- Quotation Analysis
- Quotation Configuration
- Approved Rate Contracts
- Tender Configuration
- Tender
- List of Purchase Orders
- Purchase Order Clauses
- Add Delivery Challan
- Add Invoice
- Purchase Payment Request
- Reports
- Vendor Login
- Employee Login
- Student Login
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- Research
- Terminology Used in Research
- Employee Research Contribution
- Funded Research Project
- Research Courses
- Admission
- Assessment
- Synopsis
- Defining Research Project
- Creating Evaluation Parameter
- Project Guide Configuration
- Synopsis Configuration
- Submission of Synopsis by Student
- Synopsis Approval by Guide
- Synopsis Approval by HOD
- Synopsis Approval by Thesis Department
- Synopsis Approval by Dean Login
- Email Alerts to referee
- Synopsis Approval by Referee Login
- Thesis
- Defining Research Project
- Creating Evaluation Parameter
- Project Guide Configuration
- Thesis Configuration
- Submission of Thesis by Student
- Thesis Approval by Guide
- Thesis Approval by HOD
- Thesis Approval by Thesis Department
- Thesis Approval by Dean Login
- Thesis Approval by Referee Login
- Referee Report
- Request for Open Defense
- Open Defense Request Approval by HOD
- Open Defense Request Approval by Chair Person
- View Referee & Guide Report
- Research FAQ
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- Internal Communication
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- Committees
- Terminology Used in Committees
- Add Committee Details
- Update Details
- Committee Member
- Committee Responsibility
- Committee Meeting
- Agenda Creation
- Approve Agenda
- Send for Notification
- MOM Tracking
- MOM Approval
- MOM Sharing
- Announcement
- Event
- Meeting Attendance
- Committee Institute Mapping
- Committee Document Verification
- Budget
- HR request Generation
- Alert to Principal/HR/Director
- HR Approval
- Committee Approval
- Committee Agenda
- Committees FAQ
- Terminology Used in Committees
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- Hostel
- Terminology Used in Hostel
- Hostel Configuration
- Hostel Admission
- Hostel Allocation
- Registration Approval
- Generation of Merit List
- Student Parent Contact Details
- Generation of I-Card
- Mess Allocation
- Stock Allotment
- Room Transfer/ Cancellation
- Occupant Search
- Occupant Attendance
- Leave/Night-out Request
- Fine Imposition
- Group Fine
- Guest House
- Guest Room Request Approval Configuration
- Guest Room Booking
- Guest Room Approval
- Hostel Complaint and Maintenance
- Hostel and Related Reports
- Hostel FAQ
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