Employee Grievance Escalation

Employee Grievance Escalation

Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance or reject the same. Authority can add their comments and shall get it resolved.

Roles

Staff Login(In-charge Login), Faculty Login, Staff Login

Path

Staff Login >> Personal >> Feedback Grievances >> New Application

Staff Login >> Personal >> Feedback Grievances >> In Process Application

Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History

Staff Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History

Inputs Needed

• Complaint/Grievances details

Functionality

1) Register Complaint

• Allocated authority can register complaint for raised grievances.
• Priority can be set for raised complaint.
• Once complaint is raised the grievance is moved to In process application.
• From staff login the status for grievance will change to In progress.

2) Add Comments

• Allocated authority can write their comments on raised grievance.
• The same comments shall be visible from staff login.

3) Reject Grievance

• Allocated authority can reject raised grievance.
• From staff login the status for grievance will change to Rejected.

Step by step

Follow Below mentioned steps

• Authorities Job Tray

• List of Grievances

• Add Comments

• Set Priority

• Register complaint on raised Grievances

• Grievances in process

• Reject Grievance

• Add Grievance to Committee Agenda

• Grievance status from staff login :- In Progress

• Grievance status from staff login :- Rejected

• Staff can view authority's comment on Grievances