Difference between revisions of "Student Grievance Escalation"

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== ''' Student Grievance Escalation''' ==
 
== ''' Student Grievance Escalation''' ==
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Student can register grievance from their respective logins. Status for raised grievance can be mapped and complaint history for same is maintained. Comments and details specified on the raised issue can be viewed by employee.
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Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than raise an complaint on raised grievance, give their comments on same and shall get it resolved.
  
 
== ''' Roles ''' ==
 
== ''' Roles ''' ==

Revision as of 09:51, 7 October 2019

Student Grievance Escalation

Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than raise an complaint on raised grievance, give their comments on same and shall get it resolved.

Roles

Student Login

Path

Student >> Communication >> Grievance

Inputs Needed

  • Grievance details

Functionality

1) Raise Grievance

2) Complaint History

Step by step

Follow Below mentioned steps
  • Authorities Job Tray
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  • List of Grievances
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  • Register complaint on raised Grievances
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  • Grievances in process
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  • Grievance status from student login
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  • Student can view authority's comment on Grievances
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