Student Grievance Escalation

Student Grievance Escalation

Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than raise an complaint on raised grievance, give their comments on same and shall get it resolved.

Roles

Staff Login(In-charge Login), Student Login

Path

Staff Login >> Personal >> Feedback Grievances >> New Application

Staff Login >> Personal >> Feedback Grievances >> In Process Application

Student >> Communication >> Grievance >> Complaint History

Inputs Needed

• Complaint/Grievances details

Functionality

1) Register Complaint

• Allocated authority can register complaint for raised grievances.
• Priority can be set for raised complaint.
• Once complaint is raised the grievance is moved to In process application.

2) Add Comments

• Allocated authority can write their comments on raised grievance.
• The same comments shall be visible from student login.

Step by step

Follow Below mentioned steps

• Authorities Job Tray

• List of Grievances

• Register complaint on raised Grievances

• Grievances in process

• Grievance status from student login

• Student can view authority's comment on Grievances