Difference between revisions of "Student Grievance Escalation"

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(→‎Student Grievance Escalation)
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* Authorities Job Tray
 
* Authorities Job Tray
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[[File:Gr10.png|border|center|frameless|750x750px]]
 
[[File:Gr10.png|border|center|frameless|750x750px]]
  
 
* List of Grievances
 
* List of Grievances
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[[File:Gr2.png|border|center|frameless|750x750px]]
 
[[File:Gr2.png|border|center|frameless|750x750px]]
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* Add Comments
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[[File:Gr3.png|center|frameless|536x536px]]
 
[[File:Gr3.png|center|frameless|536x536px]]
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* Register complaint on raised Grievances
 
* Register complaint on raised Grievances
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[[File:Gr4.png|center|frameless|560x560px]]
 
[[File:Gr4.png|center|frameless|560x560px]]
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* Grievances in process
 
* Grievances in process
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[[File:Gr6.png|border|center|frameless|750x750px]]
 
[[File:Gr6.png|border|center|frameless|750x750px]]
  
 
* Grievance status from student login
 
* Grievance status from student login
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[[File:Gr6gr7.png|border|center|frameless|750x750px]]
 
[[File:Gr6gr7.png|border|center|frameless|750x750px]]
  
 
* Student can view authority's comment on Grievances
 
* Student can view authority's comment on Grievances
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[[File:Gr7.png|border|center|frameless|750x750px]]
 
[[File:Gr7.png|border|center|frameless|750x750px]]

Revision as of 10:17, 7 October 2019

Student Grievance Escalation

Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance, add their comments and shall get it resolved.

Roles

Staff Login(In-charge Login), Student Login

Path

Staff Login >> Personal >> Feedback Grievances >> New Application

Staff Login >> Personal >> Feedback Grievances >> In Process Application

Student >> Communication >> Grievance >> Complaint History

Inputs Needed

  • Complaint/Grievances details

Functionality

1) Register Complaint

  • Allocated authority can register complaint for raised grievances.
  • Priority can be set for raised complaint.
  • Once complaint is raised the grievance is moved to In process application.

2) Add Comments

  • Allocated authority can write their comments on raised grievance.
  • The same comments shall be visible from student login.

Step by step

Follow Below mentioned steps
  • Authorities Job Tray


Gr10.png
  • List of Grievances


Gr2.png


  • Add Comments


Gr3.png


  • Register complaint on raised Grievances


Gr4.png


  • Grievances in process


Gr6.png
  • Grievance status from student login


Gr6gr7.png
  • Student can view authority's comment on Grievances


Gr7.png
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