Difference between revisions of "Student Grievance Escalation"
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== ''' Student Grievance Escalation''' == | == ''' Student Grievance Escalation''' == | ||
| − | Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than | + | Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance, add their comments and shall get it resolved. |
== ''' Roles ''' == | == ''' Roles ''' == | ||
| − | Staff Login(In-charge Login), Student Login | + | Staff Login(Grievance In-charge Login), Student Login |
== ''' Path ''' == | == ''' Path ''' == | ||
| − | Staff Login >> Personal >> Feedback Grievances >> New Application | + | Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> New Application |
| − | Staff Login >> Personal >> Feedback Grievances >> In Process Application | + | Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application |
Student >> Communication >> Grievance >> Complaint History | Student >> Communication >> Grievance >> Complaint History | ||
| Line 17: | Line 17: | ||
== <b>Functionality</b> == | == <b>Functionality</b> == | ||
| − | 1) <b> | + | 1) <b>Register Complaint</b> |
| − | * | + | * Allocated authority can register complaint for raised grievances. |
| − | + | * Priority can be set for raised complaint. | |
| + | * Once complaint is raised the grievance is moved to In process application. | ||
| − | * | + | 2) <b>Add Comments</b> |
| + | |||
| + | * Allocated authority can write their comments on raised grievance. | ||
| + | * The same comments shall be visible from student login. | ||
== '''Step by step''' == | == '''Step by step''' == | ||
| Line 28: | Line 32: | ||
* Authorities Job Tray | * Authorities Job Tray | ||
| + | |||
| + | |||
[[File:Gr10.png|border|center|frameless|750x750px]] | [[File:Gr10.png|border|center|frameless|750x750px]] | ||
| + | |||
| + | * List of Grievances | ||
| − | |||
[[File:Gr2.png|border|center|frameless|750x750px]] | [[File:Gr2.png|border|center|frameless|750x750px]] | ||
| + | |||
| + | * Add Comments | ||
| + | |||
| + | |||
[[File:Gr3.png|center|frameless|536x536px]] | [[File:Gr3.png|center|frameless|536x536px]] | ||
| + | |||
| + | |||
* Register complaint on raised Grievances | * Register complaint on raised Grievances | ||
| + | |||
| + | |||
[[File:Gr4.png|center|frameless|560x560px]] | [[File:Gr4.png|center|frameless|560x560px]] | ||
| + | |||
| + | |||
* Grievances in process | * Grievances in process | ||
| + | |||
| + | |||
[[File:Gr6.png|border|center|frameless|750x750px]] | [[File:Gr6.png|border|center|frameless|750x750px]] | ||
| + | |||
* Grievance status from student login | * Grievance status from student login | ||
| + | |||
| + | |||
[[File:Gr6gr7.png|border|center|frameless|750x750px]] | [[File:Gr6gr7.png|border|center|frameless|750x750px]] | ||
| + | |||
* Student can view authority's comment on Grievances | * Student can view authority's comment on Grievances | ||
| + | |||
| + | |||
[[File:Gr7.png|border|center|frameless|750x750px]] | [[File:Gr7.png|border|center|frameless|750x750px]] | ||
Latest revision as of 12:36, 7 October 2019
Contents
Student Grievance Escalation
Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance, add their comments and shall get it resolved.
Roles
Staff Login(Grievance In-charge Login), Student Login
Path
Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> New Application
Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application
Student >> Communication >> Grievance >> Complaint History
Inputs Needed
- Complaint/Grievances details
Functionality
1) Register Complaint
- Allocated authority can register complaint for raised grievances.
- Priority can be set for raised complaint.
- Once complaint is raised the grievance is moved to In process application.
2) Add Comments
- Allocated authority can write their comments on raised grievance.
- The same comments shall be visible from student login.
Step by step
Follow Below mentioned steps
- Authorities Job Tray
- List of Grievances
- Add Comments
- Register complaint on raised Grievances
- Grievances in process
- Grievance status from student login
- Student can view authority's comment on Grievances
