Complaint Resolution & Closure

Complaint Resolution & Closure

Complaint assigned to authority shall be resolved and hostel admin can put relevant comments on resolved complaint. Once complaint is marked as resolved the closure authority is reassigned to student. Student at their end can validate the fixation done for raised complaint and the close the compliant accordingly.

Roles

Hostel Admin, Student Login

Path

Hostel Admin Login >> Hostel Management >> Room Infrastructure Complaint >> Complete

OR

Student Login >> Facilities >> Hostel >> Room Complaint and Maintenance

Inputs Needed

• Room Name

Functionality

1) Complaint Resolution

• Complaint resolution status shall be put by an Hostel admin or authority allocated for complaint resolving.
• After resolving complaint the complaint is escalated to student for closure.

2) Complaint Closure

• Student from their end can check the fixation of complaint.
• Once found complaint resolved, the raised complaint can be closed by clicking on close button at student end.

Step by step

Follow Below mentioned steps

• Complaint Resolution

• Complaint Closure

• Complaint Closure Status Student End

• Complaint Closure Status Admin End