Student Grievance Escalation

Student Grievance Escalation

Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance, add their comments and shall get it resolved.

Roles

Staff Login(Grievance In-charge Login), Student Login

Path

Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> New Application

Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application

Student >> Communication >> Grievance >> Complaint History

Inputs Needed

• Complaint/Grievances details

Functionality

1) Register Complaint

• Allocated authority can register complaint for raised grievances.
• Priority can be set for raised complaint.
• Once complaint is raised the grievance is moved to In process application.

2) Add Comments

• Allocated authority can write their comments on raised grievance.
• The same comments shall be visible from student login.

Step by step

Follow Below mentioned steps

• Authorities Job Tray

• List of Grievances

• Add Comments

• Register complaint on raised Grievances

• Grievances in process

• Grievance status from student login

• Student can view authority's comment on Grievances