Student Grievance Escalation

Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than raise an complaint on raised grievance, give their comments on same and shall get it resolved.

Roles

Staff Login(In-charge Login), Student Login

Path

Staff Login >> Personal >> Feedback Grievances >> New Application

Staff Login >> Personal >> Feedback Grievances >> In Process Application

Student >> Communication >> Grievance >> Complaint History

Inputs Needed

Complaint/Grievances details

Functionality

1) Register Complaint

Allocated authority can register complaint for raised grievances.
Priority can be set for raised complaint.
Once complaint is raised the grievance is moved to In process application.

2) Add Comments

Allocated authority can write their comments on raised grievance.
The same comments shall be visible from student login.

Step by step

Follow Below mentioned steps

Authorities Job Tray

List of Grievances

Register complaint on raised Grievances

Grievances in process

Grievance status from student login

Student can view authority's comment on Grievances

Student Grievance Escalation

Contents