Difference between revisions of "Complaint Escalation"

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(Step by step)
 
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* Room Name
 
* Room Name
* Complaint Type
 
* Complaint Reason
 
  
 
== <b>Functionality</b> ==
 
== <b>Functionality</b> ==
 
1) <b>Escalate Complaint</b>
 
1) <b>Escalate Complaint</b>
  
*  
+
* Approving authority can escalate the complaint to concerned authority.
 +
* Escalation of complaint and resolution status shall be maintained.
 +
 
  
 
2) <b>Complaint Status</b>
 
2) <b>Complaint Status</b>
  
 
* Hostel admin can put their relevant comments while escalating complaint.
 
* Hostel admin can put their relevant comments while escalating complaint.
* Updated status on complaint shall be visible to student.
+
* Updated status on complaint shall be visible to student.
  
 
== '''Step by step''' ==
 
== '''Step by step''' ==
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* Approved Complaint
 
* Approved Complaint
  
[[File:Te.png|border|center|frameless|750x750px]]
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[[File:Te.png|border|center|frameless|900x900px]]
  
  
 
* Escalate Complaint
 
* Escalate Complaint
  
[[File:EC.png|border|center|frameless|750x750px]]
+
[[File:EC.png|border|center|frameless|809x809px]]
  
  
 
* Complaint Status at Student End
 
* Complaint Status at Student End
  
[[File:EC1.png|border|center|frameless|750x750px]]
+
[[File:EC1.png|border|center|frameless|900x900px]]

Latest revision as of 12:34, 18 November 2019

Complaint Escalation

Students raised issue shall be approved or rejected by concerned authority or hostel admin. Post approving an complaint the authority or hostel admin can escalate the ticket to concerned authority who shall attend and resolve the complaint. Comments on complaint can be given and the tracking status shall be visible to student as well.

Roles

Hostel Admin, Student Login

Path

Hostel Admin Login >> Hostel Management >> Room Infrastructure Complaint >> Approve

OR

Student Login >> Facilities >> Hostel >> Room Complaint and Maintenance

Inputs Needed

  • Room Name

Functionality

1) Escalate Complaint

  • Approving authority can escalate the complaint to concerned authority.
  • Escalation of complaint and resolution status shall be maintained.


2) Complaint Status

  • Hostel admin can put their relevant comments while escalating complaint.
  • Updated status on complaint shall be visible to student.

Step by step

Follow Below mentioned steps
  • Approved Complaint
Te.png


  • Escalate Complaint
EC.png


  • Complaint Status at Student End
EC1.png