Difference between revisions of "Complaint Escalation"
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* Approving authority can escalate the complaint to concerned authority. | * Approving authority can escalate the complaint to concerned authority. | ||
* Escalation of complaint and resolution status shall be maintained. | * Escalation of complaint and resolution status shall be maintained. | ||
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2) <b>Complaint Status</b> | 2) <b>Complaint Status</b> | ||
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* Approved Complaint | * Approved Complaint | ||
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* Escalate Complaint | * Escalate Complaint | ||
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* Complaint Status at Student End | * Complaint Status at Student End | ||
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Latest revision as of 12:34, 18 November 2019
Complaint Escalation
Students raised issue shall be approved or rejected by concerned authority or hostel admin. Post approving an complaint the authority or hostel admin can escalate the ticket to concerned authority who shall attend and resolve the complaint. Comments on complaint can be given and the tracking status shall be visible to student as well.
Roles
Hostel Admin, Student Login
Path
Hostel Admin Login >> Hostel Management >> Room Infrastructure Complaint >> Approve
OR
Student Login >> Facilities >> Hostel >> Room Complaint and Maintenance
Inputs Needed
- Room Name
Functionality
1) Escalate Complaint
- Approving authority can escalate the complaint to concerned authority.
- Escalation of complaint and resolution status shall be maintained.
2) Complaint Status
- Hostel admin can put their relevant comments while escalating complaint.
- Updated status on complaint shall be visible to student.
Step by step
Follow Below mentioned steps
- Approved Complaint
- Escalate Complaint
- Complaint Status at Student End
{"minExpandLevel":2}
- Initial Configuration
- Terminology Used in Initial Configuration
- Basic Structure Creation
- Mappings
- Liaisons
- Master Lists
- Legacy Data Upload
- Initial Data Template
- Employee Data Template
- Student Data Template
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- Infrastructure Data Template
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- Library Data Template
- Attendance Data Template
- Grade/Marks Data Template
- Quiz Questions Data Template
- Employee Profile Data Template
- Initial Configuration FAQ
{"minExpandLevel":2}
{"minExpandLevel":2}
{"minExpandLevel":2}
- Admission
- Terminology Used in Admission
- Admission Configuration
- Guideline Configuration
- Departments and Program association
- Entrance exam Configuration
- Admission Quota and Category Configuration
- Admission Document Configuration
- Admission intake configuration
- Admission Eligibility Configuration
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- Direct Admission
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{"minExpandLevel":2}
{"minExpandLevel":2}
- Academics
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- Project Guide Configuration
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{"minExpandLevel":2}
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- Finance
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{"minExpandLevel":2}
- HR
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- Recruitment
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- University Post Configuration
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- Leave
- Salary
- Salary Configuration
- Employee Salary Parameter Mapping
- Employee Salary Adjustments
- TDS Configuration
- TDS Calculation
- Salary Calculations
- Leave Availing Rules
- Arrears Configuration
- Arrears Calculation
- Employee Account Details
- Employee Salary Payable
- Employee Salary Transfer
- Visiting Faculty Payable
- PF
- ESIC
- Insurance
- Gratuity
- Leave Encashment
- LTA
- Medical Reimbursement
- Monthly Reports
- Yearly Reports
- CTC
- FnF
- Employee Profile
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{"minExpandLevel":2}
- Procurement and Stores
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{"minExpandLevel":2}
- Research
- Terminology Used in Research
- Employee Research Contribution
- Funded Research Project
- Research Courses
- Admission
- Assessment
- Synopsis
- Defining Research Project
- Creating Evaluation Parameter
- Project Guide Configuration
- Synopsis Configuration
- Submission of Synopsis by Student
- Synopsis Approval by Guide
- Synopsis Approval by HOD
- Synopsis Approval by Thesis Department
- Synopsis Approval by Dean Login
- Email Alerts to referee
- Synopsis Approval by Referee Login
- Thesis
- Defining Research Project
- Creating Evaluation Parameter
- Project Guide Configuration
- Thesis Configuration
- Submission of Thesis by Student
- Thesis Approval by Guide
- Thesis Approval by HOD
- Thesis Approval by Thesis Department
- Thesis Approval by Dean Login
- Thesis Approval by Referee Login
- Referee Report
- Request for Open Defense
- Open Defense Request Approval by HOD
- Open Defense Request Approval by Chair Person
- View Referee & Guide Report
- Research FAQ
{"minExpandLevel":2}
{"minExpandLevel":2}
{"minExpandLevel":2}
- Internal Communication
{"minExpandLevel":2}
- Committees
- Terminology Used in Committees
- Add Committee Details
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- Committee Member
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- Committee Meeting
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- Approve Agenda
- Send for Notification
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- Event
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- Committee Institute Mapping
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- Budget
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- HR Approval
- Committee Approval
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- Committees FAQ
- Terminology Used in Committees
{"minExpandLevel":2}
{"minExpandLevel":2}
{"minExpandLevel":2}
- Hostel
- Terminology Used in Hostel
- Hostel Configuration
- Hostel Admission
- Hostel Allocation
- Registration Approval
- Generation of Merit List
- Student Parent Contact Details
- Generation of I-Card
- Mess Allocation
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- Occupant Search
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- Leave/Night-out Request
- Fine Imposition
- Group Fine
- Guest House
- Guest Room Request Approval Configuration
- Guest Room Booking
- Guest Room Approval
- Hostel Complaint and Maintenance
- Hostel and Related Reports
- Hostel FAQ
{"minExpandLevel":2}
