Difference between revisions of "Employee Grievance Escalation"

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(Created page with "== ''' Employee Grievance Escalation''' == Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority...")
 
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* Authorities Job Tray
 
* Authorities Job Tray
 
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[[File:Gr11.png|border|center|frameless|750x750px]]
  
 
* List of Grievances
 
* List of Grievances
 
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[[File:Grr2.png|border|center|frameless|750x750px]]
  
  
 
* Add Comments
 
* Add Comments
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[[File:Grr56.png|border|center|frameless|529x529px]]
  
 
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* Set Priority
 
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[[File:Prio.png|border|center|frameless|750x750px]]
 
 
  
 
* Register complaint on raised Grievances
 
* Register complaint on raised Grievances
 
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[[File:Imagett.png|border|center|frameless|560x560px]]
 
 
  
  
 
* Grievances in process
 
* Grievances in process
 
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[[File:Imagerr.png|border|center|frameless|750x750px]]
  
  
 
* Grievance status from student login
 
* Grievance status from student login
 
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[[File:Griev.png|border|center|frameless|750x750px]]
 
 
  
  
 
* Staff can view authority's comment on Grievances
 
* Staff can view authority's comment on Grievances
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[[File:Griv.png|border|center|frameless|750x750px]]

Revision as of 10:37, 7 October 2019

Employee Grievance Escalation

Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance, add their comments and shall get it resolved.

Roles

Staff Login(In-charge Login), Student Login

Path

Staff Login >> Personal >> Feedback Grievances >> New Application

Staff Login >> Personal >> Feedback Grievances >> In Process Application

Student >> Communication >> Grievance >> Complaint History

Inputs Needed

  • Complaint/Grievances details

Functionality

1) Register Complaint

  • Allocated authority can register complaint for raised grievances.
  • Priority can be set for raised complaint.
  • Once complaint is raised the grievance is moved to In process application.

2) Add Comments

  • Allocated authority can write their comments on raised grievance.
  • The same comments shall be visible from student login.

Step by step

Follow Below mentioned steps
  • Authorities Job Tray
Gr11.png
  • List of Grievances
Grr2.png


  • Add Comments
Grr56.png
  • Set Priority
Prio.png
  • Register complaint on raised Grievances
Imagett.png


  • Grievances in process
Imagerr.png


  • Grievance status from student login
Griev.png


  • Staff can view authority's comment on Grievances
Griv.png