Difference between revisions of "Employee Grievance Escalation"

From JUNO Wiki
Jump to: navigation, search
(Functionality)
(Path)
 
(5 intermediate revisions by the same user not shown)
Line 3: Line 3:
  
 
== ''' Roles ''' ==
 
== ''' Roles ''' ==
Staff Login(In-charge Login), Faculty Login, Staff Login
+
Staff Login(Grievance In-charge Login), Faculty Login, Staff Login
  
 
== ''' Path ''' ==  
 
== ''' Path ''' ==  
Staff Login >> Personal >> Feedback Grievances >> New Application  
+
Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> New Application  
  
Staff Login >> Personal >> Feedback Grievances >> In Process Application  
+
Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application  
  
 
Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History
 
Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History
Line 24: Line 24:
 
* Priority can be set for raised complaint.
 
* Priority can be set for raised complaint.
 
* Once complaint is raised the grievance is moved to In process application.
 
* Once complaint is raised the grievance is moved to In process application.
 +
* From staff login the status for grievance will change to In progress.
  
 
2) <b>Add Comments</b>
 
2) <b>Add Comments</b>
Line 33: Line 34:
  
 
* Allocated authority can reject raised grievance.
 
* Allocated authority can reject raised grievance.
* Allocated authority can reject raised grievance.
+
* From staff login the status for grievance will change to Rejected.
  
 
== '''Step by step''' ==
 
== '''Step by step''' ==
Line 39: Line 40:
  
 
* Authorities Job Tray
 
* Authorities Job Tray
 +
 
[[File:Gr11.png|border|center|frameless|750x750px]]
 
[[File:Gr11.png|border|center|frameless|750x750px]]
 +
  
 
* List of Grievances
 
* List of Grievances
 +
 
[[File:Grr2.png|border|center|frameless|750x750px]]
 
[[File:Grr2.png|border|center|frameless|750x750px]]
  
  
 
* Add Comments
 
* Add Comments
 +
 
[[File:Grr56.png|border|center|frameless|529x529px]]
 
[[File:Grr56.png|border|center|frameless|529x529px]]
 +
  
 
* Set Priority
 
* Set Priority
 +
 
[[File:Prio.png|border|center|frameless|750x750px]]
 
[[File:Prio.png|border|center|frameless|750x750px]]
 +
  
 
* Register complaint on raised Grievances
 
* Register complaint on raised Grievances
 +
 
[[File:Imagett.png|border|center|frameless|560x560px]]
 
[[File:Imagett.png|border|center|frameless|560x560px]]
  
  
 
* Grievances in process
 
* Grievances in process
 +
 
[[File:Imagerr.png|border|center|frameless|750x750px]]
 
[[File:Imagerr.png|border|center|frameless|750x750px]]
 +
  
 
* Reject Grievance  
 
* Reject Grievance  
 +
 
[[File:Imagess.png|border|center|frameless|750x750px]]
 
[[File:Imagess.png|border|center|frameless|750x750px]]
 +
  
 
* Add Grievance to Committee Agenda
 
* Add Grievance to Committee Agenda
 +
 
[[File:T1.png|border|center|frameless|750x750px]]
 
[[File:T1.png|border|center|frameless|750x750px]]
  
* Grievance status from staff login
+
 
 +
* Grievance status from staff login :- In Progress
 +
 
 
[[File:Griev.png|border|center|frameless|750x750px]]
 
[[File:Griev.png|border|center|frameless|750x750px]]
 +
 +
 +
* Grievance status from staff login :- Rejected
 +
 +
[[File:Imagedd.png|border|center|frameless|750x750px]]
  
  
 
* Staff can view authority's comment on Grievances
 
* Staff can view authority's comment on Grievances
 +
 
[[File:Griv.png|border|center|frameless|750x750px]]
 
[[File:Griv.png|border|center|frameless|750x750px]]

Latest revision as of 12:35, 7 October 2019

Employee Grievance Escalation

Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance or reject the same. Authority can add their comments and shall get it resolved.

Roles

Staff Login(Grievance In-charge Login), Faculty Login, Staff Login

Path

Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> New Application

Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application

Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History

Staff Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History

Inputs Needed

  • Complaint/Grievances details

Functionality

1) Register Complaint

  • Allocated authority can register complaint for raised grievances.
  • Priority can be set for raised complaint.
  • Once complaint is raised the grievance is moved to In process application.
  • From staff login the status for grievance will change to In progress.

2) Add Comments

  • Allocated authority can write their comments on raised grievance.
  • The same comments shall be visible from staff login.

3) Reject Grievance

  • Allocated authority can reject raised grievance.
  • From staff login the status for grievance will change to Rejected.

Step by step

Follow Below mentioned steps
  • Authorities Job Tray
Gr11.png


  • List of Grievances
Grr2.png


  • Add Comments
Grr56.png


  • Set Priority
Prio.png


  • Register complaint on raised Grievances
Imagett.png


  • Grievances in process
Imagerr.png


  • Reject Grievance
Imagess.png


  • Add Grievance to Committee Agenda
T1.png


  • Grievance status from staff login :- In Progress
Griev.png


  • Grievance status from staff login :- Rejected
Imagedd.png


  • Staff can view authority's comment on Grievances
Griv.png