Employee Grievance Escalation

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Employee Grievance Escalation

Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance or reject the same. Authority can add their comments and shall get it resolved.

Roles

Staff Login(In-charge Login), Faculty Login, Staff Login

Path

Staff Login >> Personal >> Feedback Grievances >> New Application

Staff Login >> Personal >> Feedback Grievances >> In Process Application

Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History

Staff Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History

Inputs Needed

  • Complaint/Grievances details

Functionality

1) Register Complaint

  • Allocated authority can register complaint for raised grievances.
  • Priority can be set for raised complaint.
  • Once complaint is raised the grievance is moved to In process application.
  • From staff login the status for grievance will change to In progress.

2) Add Comments

  • Allocated authority can write their comments on raised grievance.
  • The same comments shall be visible from staff login.

3) Reject Grievance

  • Allocated authority can reject raised grievance.
  • From staff login the status for grievance will change to Rejected.

Step by step

Follow Below mentioned steps
  • Authorities Job Tray
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  • List of Grievances
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  • Add Comments
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  • Set Priority
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  • Register complaint on raised Grievances
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  • Grievances in process
Imagerr.png


  • Reject Grievance
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  • Add Grievance to Committee Agenda
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  • Grievance status from staff login :- In Progress
Griev.png


  • Grievance status from staff login :- Rejected
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  • Staff can view authority's comment on Grievances
Griv.png