Difference between revisions of "Employee Grievance Resolution and Closure"

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== ''' Employee Grievance Resolution''' ==
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== ''' Employee Grievance Resolution and Closure''' ==
 
Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than take action on registered complaint and get it resolved. Once resolved the grievance can be closed by specifying details and closure date.
 
Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than take action on registered complaint and get it resolved. Once resolved the grievance can be closed by specifying details and closure date.
  
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== ''' Path ''' ==  
 
== ''' Path ''' ==  
  
Staff Login >> Personal >> Feedback Grievances >> In Process Application  
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Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application  
  
Staff Login >> Personal >> Feedback Grievances >> Completed Application
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Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> Completed Application
  
 
Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History
 
Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History
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  Follow Below mentioned steps
 
  Follow Below mentioned steps
  
* List of Grievances In process
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* List of grievances in process
  
 
[[File:Inprogress.png|border|center|frameless|750x750px]]
 
[[File:Inprogress.png|border|center|frameless|750x750px]]
  
  
* Final Comments on raised grievance
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* Final comments on raised grievance
  
 
[[File:Comment.png|border|center|frameless|554x554px]]
 
[[File:Comment.png|border|center|frameless|554x554px]]
  
  
* Define Closing date
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* Define closing date
  
 
[[File:Imagec.png|border|center|frameless|750x750px]]
 
[[File:Imagec.png|border|center|frameless|750x750px]]
  
  
* Enter Details with Closing date
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* Enter details with closing date
  
 
[[File:Imagezzz.png|center|frameless|700x700px]]
 
[[File:Imagezzz.png|center|frameless|700x700px]]
  
  
* Completed Grievances
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* Completed grievances
  
 
[[File:Closure.png|border|center|frameless|750x750px]]
 
[[File:Closure.png|border|center|frameless|750x750px]]
  
  
* Staff can view authority's comment on Grievances
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* Staff can view authority's comment on grievances
  
 
[[File:Imagefff.png|border|center|frameless|750x750px]]
 
[[File:Imagefff.png|border|center|frameless|750x750px]]
  
  
* From staff login Grievance status :- Completed
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* From staff login grievance status :- Completed
  
 
[[File:Oo.png|border|center|frameless|750x750px]]
 
[[File:Oo.png|border|center|frameless|750x750px]]

Latest revision as of 12:38, 7 October 2019

Employee Grievance Resolution and Closure

Once a grievance is raised by staff from their respective logins the same is escalated to allocated authority. Responsible authority can than take action on registered complaint and get it resolved. Once resolved the grievance can be closed by specifying details and closure date.

Roles

Staff Login(Grievance In-charge Login), Faculty Login, Staff Login

Path

Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application

Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> Completed Application

Faculty Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History

Staff Login >> Requisition >> Grievance >> Employee Grievance >> Complaint History

Inputs Needed

  • Complaint/Grievances details

Functionality

1) In process application list

  • Authority can view the list of registered complaint in progress.
  • After getting grievance resolved authority can add final comment.

2) Set Closing Date

  • Once grievance is resolved the closing date can be defined for same.
  • Authority can specify details or description for closure of grievance or compliant.
  • Once grievance is closed the status for same shall change to completed.

Step by step

Follow Below mentioned steps
  • List of grievances in process
Inprogress.png


  • Final comments on raised grievance
Comment.png


  • Define closing date
Imagec.png


  • Enter details with closing date
Imagezzz.png


  • Completed grievances
Closure.png


  • Staff can view authority's comment on grievances
Imagefff.png


  • From staff login grievance status :- Completed
Oo.png