Difference between revisions of "Student Grievance Escalation"

From JUNO Wiki
Jump to: navigation, search
(Path)
(Path)
 
(8 intermediate revisions by the same user not shown)
Line 1: Line 1:
 
== ''' Student Grievance Escalation''' ==
 
== ''' Student Grievance Escalation''' ==
Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than raise an complaint on raised grievance, give their comments on same and shall get it resolved.
+
Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance, add their comments and shall get it resolved.
  
 
== ''' Roles ''' ==
 
== ''' Roles ''' ==
Staff Login(In-charge Login), Student Login
+
Staff Login(Grievance In-charge Login), Student Login
  
 
== ''' Path ''' ==  
 
== ''' Path ''' ==  
Staff Login >> Personal >> Feedback Grievances >> New Application  
+
Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> New Application  
  
Staff Login >> Personal >> Feedback Grievances >> In Process Application  
+
Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application  
  
 
Student >> Communication >> Grievance >> Complaint History
 
Student >> Communication >> Grievance >> Complaint History
Line 14: Line 14:
 
== ''' Inputs Needed ''' ==
 
== ''' Inputs Needed ''' ==
  
* Grievance details
+
* Complaint/Grievances details
  
 
== <b>Functionality</b> ==
 
== <b>Functionality</b> ==
1) <b>Raise Grievance</b>
+
1) <b>Register Complaint</b>
  
*  
+
* Allocated authority can register complaint for raised grievances.
2) <b>Complaint History</b>
+
* Priority can be set for raised complaint.
 +
* Once complaint is raised the grievance is moved to In process application.
  
*  
+
2) <b>Add Comments</b>
 +
 
 +
* Allocated authority can write their comments on raised grievance.
 +
* The same comments shall be visible from student login.
  
 
== '''Step by step''' ==
 
== '''Step by step''' ==
Line 28: Line 32:
  
 
* Authorities Job Tray
 
* Authorities Job Tray
 +
 +
 
[[File:Gr10.png|border|center|frameless|750x750px]]
 
[[File:Gr10.png|border|center|frameless|750x750px]]
 +
 +
* List of Grievances
  
  
* List of Grievances
 
 
[[File:Gr2.png|border|center|frameless|750x750px]]
 
[[File:Gr2.png|border|center|frameless|750x750px]]
 +
 +
* Add Comments
 +
 +
 
[[File:Gr3.png|center|frameless|536x536px]]
 
[[File:Gr3.png|center|frameless|536x536px]]
 +
 +
 
* Register complaint on raised Grievances
 
* Register complaint on raised Grievances
 +
 +
 
[[File:Gr4.png|center|frameless|560x560px]]
 
[[File:Gr4.png|center|frameless|560x560px]]
 +
 +
 
* Grievances in process
 
* Grievances in process
 +
 +
 
[[File:Gr6.png|border|center|frameless|750x750px]]
 
[[File:Gr6.png|border|center|frameless|750x750px]]
 +
 
* Grievance status from student login
 
* Grievance status from student login
 +
 +
 
[[File:Gr6gr7.png|border|center|frameless|750x750px]]
 
[[File:Gr6gr7.png|border|center|frameless|750x750px]]
 +
 
* Student can view authority's comment on Grievances
 
* Student can view authority's comment on Grievances
 +
 +
 
[[File:Gr7.png|border|center|frameless|750x750px]]
 
[[File:Gr7.png|border|center|frameless|750x750px]]

Latest revision as of 12:36, 7 October 2019

Student Grievance Escalation

Once a grievance is raised by student from their respective logins the same is escalated to allocated authority. Responsible authority can than register a complaint on raised grievance, add their comments and shall get it resolved.

Roles

Staff Login(Grievance In-charge Login), Student Login

Path

Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> New Application

Staff Login(Grievance In-charge Login) >> Personal >> Feedback Grievances >> In Process Application

Student >> Communication >> Grievance >> Complaint History

Inputs Needed

  • Complaint/Grievances details

Functionality

1) Register Complaint

  • Allocated authority can register complaint for raised grievances.
  • Priority can be set for raised complaint.
  • Once complaint is raised the grievance is moved to In process application.

2) Add Comments

  • Allocated authority can write their comments on raised grievance.
  • The same comments shall be visible from student login.

Step by step

Follow Below mentioned steps
  • Authorities Job Tray


Gr10.png
  • List of Grievances


Gr2.png
  • Add Comments


Gr3.png


  • Register complaint on raised Grievances


Gr4.png


  • Grievances in process


Gr6.png
  • Grievance status from student login


Gr6gr7.png
  • Student can view authority's comment on Grievances


Gr7.png